How to Request Color Block Jam Account Deletion

What does the current official answer say?

Rollic distinguishes progress reset from account deletion. You cannot normally reset completed levels to start at level 1. To request deletion, use in-game Settings, Legal Terms, Account Deletion and Data Request, then complete the PIN and email confirmations. Rollic says processing may take up to 30 days and completed deletion cannot be restored.

The FAQ says deletion concerns associated non-gameplay data, while in-game progress is treated separately. A data-access request uses Support, Chat with Us, Account, or the listed email. Do not assume uninstalling the app is equivalent to an account request.

The Rollic Help Center page linked in this article was checked on 2026-08-18. It is the source of truth for the product action described here. Use this guide to understand the decision and prepare a useful next step, not to replace the live game, store, support ticket, or legal policy.

What should you check before taking action?

Check	What it means
Want to replay from level 1	The official FAQ says a normal reset is not available
Want account deletion	Use Legal Terms, Account Deletion and Data Request
Confirmation requested	Complete both PIN and email steps
Need data access	Use the Account support route instead

Deletion is an irreversible product action once completed. Confirm that you understand what the request covers, retain any needed receipts or case numbers, and avoid submitting repeated or contradictory requests.

A good support or settings workflow changes one condition at a time. That makes the result explainable and reduces the chance of turning a small problem into lost progress, duplicate spending, or an account-security issue.

Why can two players see a different result?

Color Block Jam can differ across app versions, store accounts, regions, devices, event windows, and local progress. A support article describes the product state it was written for, while your live screen shows the state delivered to your installation. Neither a level number nor an old screenshot is enough to prove that two sessions are identical.

When comparison matters, record the app version, platform, date, exact screen, and first meaningful difference. For puzzle mismatches, use the site’s wrong-level checklist before following a move sequence. For account, settings, event, or purchase questions, prefer the current official wording and store evidence.

What is the safest step-by-step workflow?

1. Decide whether you need a gameplay reset, data access, or deletion.
2. Open the in-game Settings and Legal Terms area.
3. Choose Account Deletion and Data Request.
4. Complete the required PIN and email confirmations.
5. Wait for the official confirmation and do not assume completion before it arrives.

After each action, reopen the same screen and record whether the state changed. If the result is not the one described by the current official source, stop before deleting data, spending resources, or repeating a purchase.

What should you avoid?

Do not promise instant erasure, claim that uninstalling deletes the account, or submit a deletion request to an unofficial website. Avoid sending recovery codes or passwords in a support message.

Also avoid treating search snippets, forum comments, videos, or this independent guide as a replacement for the current game interface. Secondary sources can explain a concept, but the official support article, platform store, account screen, receipt, or legal policy controls the action.

Which related guides help next?

• Continue with reset color block jam progress.
• Continue with color block jam privacy policy.
• Continue with color block jam contact support.

This page separates user-visible deletion from the official data-request process. The reset-progress guide covers the gameplay limitation, while the privacy page links to the broader policy.