Color Block Jam Crashes or Freezes: A Safe Troubleshooting Order

Try the low-risk fixes first

The official support order starts with updating the app, closing and relaunching it, restarting the device, and freeing storage or background memory. Also check heat, battery saver, and connection issues when events or purchases are involved.

Why is reinstalling last?

The same support page warns that progress may be lost unless you still have the old device for transfer. Confirm your progress situation before deleting the app. The multiple-device guide explains the current sync limitation.

What should you send support?

Describe when the crash occurs, device and app version if visible, and which troubleshooting steps you tried. Use the in-game Crash & Freezing Issues path or the official email listed by Rollic.